Digitalization of Pension Processing and Direct Benefit Transfers

Digitalization of Pension Processing and Direct Benefit Transfers: Rajya Sabha Unstarred Question No. 2367 Answered on 20.03.2025

GOVERNMENT OF INDIA
MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
(DEPARTMENT OF PENSION & PENSIONERS’ WELFARE)
RAJYA SABHA
UNSTARRED QUESTION NO. 2367
(ANSWERED ON 20.03.2025)

DIGITALIZATION OF PENSION PROCESSING AND DIRECT BENEFIT TRANSFERS

2367. SHRI MUZIBULLA KHAN:
Will the PRIME MINISTER be pleased to state:

(a) the current status of the digitalization of pension processing in Government departments;

(b) the number of pensioners who have been migrated to Direct Benefit Transfer (DBT) mode;

(c) whether Government has launched any mobile application for pensioners to track payments; and

(d) the steps taken to ensure transparency and accountability in pension disbursement?

ANSWER

MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER’S OFFICE (DR. JITENDRA SINGH)

(a) to (d): ‘Bhavishya’, is an online system of pension processing and monitoring of pensionary benefits to Central Government civil employees. So far, Bhavishya is implemented in 99 Ministries/ Departments/ Apex Bodies, 1032 offices, 9280 DDOs (Drawing and Disbursing Officer) and 2,74,222 PPOs (Pension Payment Order) have been issued as on 13/03/2025.

Through Bhavishya pensioners can download pension slip and Form 16. Bhavishya has a mobile application and is integrated with DigiLocker. Pensioners can get their e-PPO in DigiLocker.

Government has notified new Single Pension Application Form 6-A wherein existing 9 forms and formats have been merged. Form 6-A is integrated in Bhavishya and e-HRMS portal. Central Pension Accounting Office (CPAO) is a fully computerized office. A wide range of software’s/ packages have been developed/ implemented for streamlining pension authorization, accounting, Grievance Redressal etc. Pension cases processed on Bhavishya have enhanced transparency and accountability with timely issue of PPO in 83 percent pension cases.

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