Success Story of Pension Adalat: Smt. Rampyari Devi- Sanction of family pension to spouse after death of pensioner on 20 July 2021

Success Story of Pension Adalat: Smt. Rampyari Devi- Sanction of family pension to spouse after death of pensioner on 20 July 2021

Success Story

5. Smt. Rampyari Devi- Sanction of family pension to spouse after death of pensioner on 20 July 2021

Introduction:

In a heartwarming success story, Smt. Rampyari Devi, the wife of a pensioner from All India Radio Ahmedabad, overcame challenges in securing her family pension after the untimely demise of her husband on July 20, 2021. Despite the grief of losing a loved one, Smt. Rampyari Devi faced additional hurdles in navigating the bureaucratic process to claim the entitled family pension. This article sheds light on her journey and the positive resolution she achieved with persistence and support.

The Struggle:

Following the demise of her husband, Smt. Rampyari Devi, like many widows, found herself entangled in bureaucratic complexities while trying to secure her family pension. Despite submitting all the necessary documents, she encountered difficulties in receiving the pension due to issues with the submitted paperwork. Frustrated and in need of assistance, she turned to the CPENGRAMS portal on January 25, 2023, to register a grievance seeking the settlement of her family pension claim.

The Turning Point:

Smt. Rampyari Devi’s grievance caught the attention it deserved, and on May 17, 2023, her case was taken up for consideration in the Pension Adalat. The department handling the pension claims acknowledged that the delay was attributed to incongruities in the documents submitted by the claimant. Recognizing the need for intervention, the Department of Pension and Pensioners’ Welfare (DOPPW) stepped in to address the documentation issues.

Resolution and Intervention:

The DOPPW played a crucial role in facilitating communication between Smt. Rampyari Devi and the concerned department. Through their intervention and persuasion, the documentation discrepancies were meticulously addressed, paving the way for the successful resolution of the case. Smt. Rampyari Devi confirmed that the obstacles hindering the approval of her family pension were removed, and the pending arrears were promptly disbursed.

Triumphant Conclusion:

As a result of Smt. Rampyari Devi’s perseverance and the proactive intervention by the DOPPW, she received the much-deserved family pension arrears totaling Rs. 3.02 Lakhs. This triumphant conclusion showcases the impact of streamlined grievance redressal mechanisms and the importance of government agencies working collaboratively to address the concerns of citizens.

Smt. Rampyari Devi’s success story serves as an inspiring example of resilience in the face of adversity and highlights the significance of efficient grievance resolution mechanisms to ensure that individuals receive their rightful entitlements. Her experience underscores the importance of continuous efforts to improve administrative processes, ensuring that citizens can navigate bureaucratic channels seamlessly during challenging times.

Source: DoPPW