Public Grievances: Number of public grievances received/ addressed so far, Ministry/Department-wise
GOVERNMENT OF INDIA
MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
(DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES)
LOK SABHA
STARRED QUESTION NO. 20
(TO BE ANSWERED ON 07.12.2022)
PUBLIC GRIEVANCES
*20. SHRI VIJAYAKUMAR (ALIAS) VIJAY VASANTH:
Will the PRIME MINISTER be pleased to state:
(a) whether the Government receives large number of public grievances on various issues and if so, the details thereof, Ministry/Department-wise;
(b) the number of public grievances received/ addressed so far, Ministry/Department-wise; and
(c) whether these grievances are addressed on time, if so, the details thereof and if not, the reasons therefor?
ANSWER
MINISTER OF STATE IN THE MINISTRY OF PERSONNEL PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER’S OFFICE (DR. JITENDRA SINGH)
(a): Yes sir, the public grievances received by Government on the Central Public Grievances Redress and Monitoring System (CPGRAMS) portal for the year 2022 Ministry/ Department wise are at Annex l . Public Grievances are received on various issues such as implementation of Government schemes/ programmes, quality of services, civic amenities, harassment & atrocities, corruption etc.
(b): The list of Public Grievances addressed for the year 2022 Ministry/ Department wise are at Annex 2.
(c): The endeavour of the Government is to ensure quality and timely disposal of the public Grievances. The stipulated time-frame for disposal of public Grievances was reduced from 60 days to 45 days in June 2021 which was further reduced to 30 days from July 2022. In case redressal is not possible within the stipulated timeframe an interim reply shall be given to the citizen. The average grievance redressal time for the month of October 2022 is 27 days and for November 2022 is 28 days.
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Annex 1
| Ministry/Department | Receipt |
| Central Board of Direct Taxes (Income Tax) | 58782 |
| Central Board of Indirect Taxes and Customs | 13243 |
| Department for Promotion of Industry and Internal Trade | 1914 |
| Department of Administrative Reforms and Public Grievances | 4154 |
| Department of Agriculture and Farmers Welfare | 31650 |
| Department of Agriculture Research and Education | 2190 |
| Department of Animal Husbandry, Dairying | 1634 |
| Department of Atomic Energy | 1500 |
| Department of Bio Technology | 308 |
| Department of Chemicals and Petrochemicals | 447 |
| Department of Commerce | 5267 |
| Department of Consumer Affairs | 15805 |
| Department of Defence | 13457 |
| Department of Defence Finance | 18445 |
| Department of Defence Production | 2354 |
| Department of Defence Research and Development | 1305 |
| Department of Economic Affairs ACC Division | 5094 |
| Department of Empowerment of Persons with Disabilities | 2283 |
| Department of Ex Servicemen Welfare | 11954 |
| Department of Expenditure | 6821 |
| Department of Fertilizers | 611 |
| Department of Financial Services (Banking Division) | 173083 |
| Department of Financial Services (Insurance Division) | 22463 |
| Department of Financial Services (Pension Reforms) | 2913 |
| Department of Fisheries | 334 |
| Department of Food and Public Distribution | 4236 |
| Department of Health & Family Welfare | 32909 |
| Department of Health Research | 1171 |
| Department of Heavy Industry | 1086 |
| Department of Higher Education | 19011 |
| Department of Investment & Public Asset Management | 919 |
| Department of Justice | 12555 |
| Department of Land Resources | 1500 |
| Department of Legal Affairs | 4014 |
| Department of Military Affairs | 7012 |
| Department of Official Language | 298 |
| Department of Personnel and Training | 33771 |
| Department of Pharmaceutical | 754 |
| Department of Posts | 49917 |
| Department of Public Enterprises | 638 |
| Department of Revenue | 15693 |
| Department of Rural Development | 11340 |
| Department of School Education and Literacy | 17007 |
| Department of Science and Technology | 6340 |
| Department of Scientific & Industrial Research | 1850 |
| Department of Social Justice and Empowerment | 6291 |
| Department of Space | 432 |
| Department of Sports | 1298 |
| Department of Telecommunications | 46885 |
| Department of Youth Affairs | 800 |
| Legislative Department | 876 |
| Ministry of Coal | 3456 |
| Ministry of Ayush | 2478 |
| Ministry of Civil Aviation | 9937 |
| Ministry of Cooperation | 31220 |
| Ministry of Corporate Affairs | 15803 |
| Ministry of Culture | 2108 |
| Ministry of Development of North Eastern Region | 171 |
| Ministry of Drinking Water and Sanitation | 2897 |
| Ministry of Earth Sciences | 550 |
| Ministry of Electronics & Information Technology | 7538 |
| Ministry of Environment, Forest and Climate Change | 4466 |
| Ministry of External Affairs | 15576 |
| Ministry of Food Processing Industries | 1688 |
| Ministry of Home Affairs | 38683 |
| Ministry of Housing and Urban Affairs | 28352 |
| Ministry of Information and Broadcasting | 4339 |
| Ministry of Labour and Employment | 121638 |
| Ministry of Micro Small and Medium Enterprises | 2363 |
| Ministry of Mines | 1886 |
| Ministry of Minority Affairs | 1731 |
| Ministry of New and Renewable Energy | 810 |
| Ministry of Panchayati Raj | 4906 |
| Ministry of Parliamentary Affairs | 2260 |
| Ministry of Petroleum and Natural Gas | 16206 |
| Ministry of Power | 3868 |
| Ministry of Railways ( Railway Board) | 50119 |
| Ministry of Road Transport and Highways | 22474 |
| Ministry of Shipping | 1531 |
| Ministry of Skill Development and Entrepreneurship | 2288 |
| Ministry of Statistics and Programme Implementation | 334 |
| Ministry of Steel | 1040 |
| Ministry of Textiles | 1212 |
| Ministry of Tourism | 1893 |
| Ministry of Tribal Affairs | 1108 |
| Ministry of Water Resources, River Development & Ganga Rejuvenation | 1986 |
| Ministry of Women and Child Development | 4790 |
| NITI Aayog | 2418 |
| O/o the Comptroller & Auditor General of India | 10886 |
| Unique Identification Authority of India | 11846 |
| Total | 1115469 |
Annex 2
| Ministry/Department | Disposed |
| Central Board of Direct Taxes (Income Tax) | 46829 |
| Central Board of Indirect Taxes and Customs | 12627 |
| Department for Promotion of Industry and Internal Trade | 1870 |
| Department of Administrative Reforms and Public Grievances | 3840 |
| Department of Agriculture and Farmers Welfare | 21577 |
| Department of Agriculture Research and Education | 2049 |
| Department of Animal Husbandry, Dairying | 1371 |
| Department of Atomic Energy | 1306 |
| Department of Bio Technology | 299 |
| Department of Chemicals and Petrochemicals | 416 |
| Department of Commerce | 5010 |
| Department of Consumer Affairs | 14922 |
| Department of Defence | 12070 |
| Department of Defence Finance | 17579 |
| Department of Defence Production | 2253 |
| Department of Defence Research and Development | 1240 |
| Department of Economic Affairs ACC Division | 4707 |
| Department of Empowerment of Persons with Disabilities | 2216 |
| Department of Ex Servicemen Welfare | 10883 |
| Department of Expenditure | 6695 |
| Department of Fertilizers | 574 |
| Department of Financial Services (Banking Division) | 160059 |
| Department of Financial Services (Insurance Division) | 21651 |
| Department of Financial Services (Pension Reforms) | 2876 |
| Department of Fisheries | 323 |
| Department of Food and Public Distribution | 4127 |
| Department of Health & Family Welfare | 27561 |
| Department of Health Research | 1139 |
| Department of Heavy Industry | 1053 |
| Department of Higher Education | 17399 |
| Department of Investment & Public Asset Management | 906 |
| Department of Justice | 12222 |
| Department of Land Resources | 1471 |
| Department of Legal Affairs | 4008 |
| Department of Military Affairs | 6617 |
| Department of Official Language | 272 |
| Department of Personnel and Training | 31160 |
| Department of Pharmaceutical | 675 |
| Department of Posts | 47754 |
| Department of Public Enterprises | 625 |
| Department of Revenue | 12399 |
| Department of Rural Development | 10070 |
| Department of School Education and Literacy | 15767 |
| Department of Science and Technology | 6010 |
| Department of Scientific & Industrial Research | 1732 |
| Department of Social Justice and Empowerment | 5985 |
| Department of Space | 408 |
| Department of Sports | 1187 |
| Department of Telecommunications | 45819 |
| Department of Youth Affairs | 583 |
| Legislative Department | 851 |
| Ministry of Coal | 3225 |
| Ministry of Ayush | 2202 |
| Ministry of Civil Aviation | 9546 |
| Ministry of Cooperation | 30545 |
| Ministry of Corporate Affairs | 15352 |
| Ministry of Culture | 1872 |
| Ministry of Development of North Eastern Region | 170 |
| Ministry of Drinking Water and Sanitation | 2439 |
| Ministry of Earth Sciences | 516 |
| Ministry of Electronics & Information Technology | 7138 |
| Ministry of Environment, Forest and Climate Change | 4190 |
| Ministry of External Affairs | 14630 |
| Ministry of Food Processing Industries | 1669 |
| Ministry of Home Affairs | 37160 |
| Ministry of Housing and Urban Affairs | 27124 |
| Ministry of Information and Broadcasting | 3955 |
| Ministry of Labour and Employment | 118247 |
| Ministry of Micro Small and Medium Enterprises | 2210 |
| Ministry of Mines | 1856 |
| Ministry of Minority Affairs | 1607 |
| Ministry of New and Renewable Energy | 760 |
| Ministry of Panchayati Raj | 4685 |
| Ministry of Parliamentary Affairs | 2259 |
| Ministry of Petroleum and Natural Gas | 15088 |
| Ministry of Power | 3761 |
| Ministry of Railways ( Railway Board) | 47898 |
| Ministry of Road Transport and Highways | 21632 |
| Ministry of Shipping | 1387 |
| Ministry of Skill Development and Entrepreneurship | 2145 |
| Ministry of Statistics and Programme Implementation | 317 |
| Ministry of Steel | 998 |
| Ministry of Textiles | 1173 |
| Ministry of Tourism | 1744 |
| Ministry of Tribal Affairs | 1035 |
| Ministry of Water Resources, River Development & Ganga Rejuvenation | 1914 |
| Ministry of Women and Child Development | 4426 |
| NIT! Aayog | 2367 |
| O/o the Comptroller & Auditor General of India | 10453 |
| Unique Identification Authority of India | 11073 |
| Total | 1033810 |
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