3 Options for Submission of Life Certificate by Pensioners/Family Pensioners: CPAO’s Guidelines

3 Options for Submission of Life Certificate by Pensioners/Family Pensioners: CPAO’s Guidelines

CPAO/IT&Tech/Life Certificate/2 Vol-V/2018-19/147 

Subject:- Submission of ‘Life Certificate’. 

It has been observed that the Authorized Banks are not adhering to extant rule regarding submission of life certificate issued vide OM No. CPAO/Tech/Life Certificate/2014-15/31-72 dated 30.01.2015 and subsequent OM No. CPAO/Tech/Life Certificate/2 Vol-V/2017-18/178 dated 08.01.2018 (Copies Enclosed). At present following three options are available with pensioner/ family pensioner to authenticate his/her life: 

I. By presenting himself/herself to the authorised bank officer to record the life certificate. 

II. According to Para 15.2 of the “Scheme for Payment of pension to Central Civil Pensioner” which states that “In case a pensioner is unable to obtain a certificate from an authorised Bank officer on account of serious illness/incapacitation etc., an intimation to this effect supported by a medical certificate from a registered medical practitioner about his inability to appear in person may be sent to officer-in-charge of the paying branch so that the latter may nominate an officer to visit the pensioner at his/her residence/hospital for the purpose of recording the life certificate. Further, vide Correction Slip No. 14 of “Scheme for payment of pension to Central Government Civil Pensioners by Authorized Banks” (Copy Enclosed), a pensioner who produces a life certificate in the prescribed form in Annexure-VII signed by any person specified in the said Correction Slip, is exempted from personal appearance. 

III. Moreover, as a part of Prime Minister’s Mission “Digital India” and with the development of software application by Deptt. of Information Technology circulated as per Correction Slip No. 22 to the “Scheme for payment of pension to Central Government Civil Pensioners by Authorized Banks” (Copy Enclosed) the pensioner can prove their existence through Aadhaar based authentication of Life Certificate. 

In spite of above provisions some banks are insisting on appearing physically in the banks causing inconvenience to the pensioners. All Heads of CPPCs/Government Business Departments are advised to ensure that all the above options are honoured by the respective branches of Authorized Banks. 

Encl:- As above 

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From CPAO Website]