Enclosed : Award Scheme & Nomination form
The purpose of this award is to:-
a) Recognize achievements in the area of Citizen Centric Governance.
b) Disseminate knowledge on effective methods of reaching out to taxpayers and implementing sustainable Governance initiatives.
c) Encourage a single platform for successful Citizen Centric Governance solutions.
d) Promote and exchange experience in solving problems, mitigating risks, resolving issues and planning for success.
2. Category of awards
The award will be in a single category which is:
Outstanding performance in Citizen-Centric Service Delivery through Aayakar Sewa Kendra : This award seeks to recognize the efforts aimed at delivering enhanced value to taxpayers through effective use of Aayakar Sewa Kendras.
3. There will be two awards in the form of citation for
a) Bigger Aayakar Sewa Kendra (with 5 or more Nodes)
b) Smaller Aayakar Sewa Kendra (less than 5 Nodes)
4. Who can nominate:
Chief Commissioner of Income tax can send the nomination in respect of not more than 3 Aayakar Sewa Kendras in the jurisdiction. All nominations will be routed through the Pr. Chief Commissioner of Income tax.
5. Criteria for selection of Awards:
General Criteria
All nominated Aayakar Sewa Kendras must have been operational for a period of not less than one year. The period of test run, if any, shall not be counted for this purpose.
Award – specific criteria
| Sl. No | Award Category | Evaluation Criteria (Parameters) |
| 1. | Outstanding performance in Citizen-Centric Service Delivery through Aayakar Sewa Kendra |
i. Certification ofASK by BIS
ii.Look and feel ambience and convenience to taxpayers: iii.Disposal rate of dak related to Citizens’ Charter and Grievances. iv. e-Governance initiatives apart form those mentioned in Sevottam and |
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Financial Year
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1.
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Name and address of Aayakar Sewa Kendra
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2.
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Date of commencement of operations
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3.
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Details of Nodal officer
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Name & Designation
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Full Address
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Contact No. (include mobile no. also)
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e-mail
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4
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Number of Nodes in Aayakar Sewa Kendra
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:
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5
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Please supply the following details in respect
of the ASK being nominated |
:
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i.
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Whether the ASK is certified by Bureau of Indian
Standards |
:
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ii.
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Look and feel, ambience and convenience to
taxpayers: Availability of staff at the designated time, sufficient seating arrangements, availability of water, taxpayer literature, guidance boards and display of latest notification of the interest of taxpayers. Any other provisions made for convenience of visiting taxpayers. Attach separate sheet if necessary. |
:
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iii.
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Please mention the total receipt and disposal in case
of dak related to Citizens’ Charter and Grievances in a tabulated form. |
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iv.
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Describe any e-Governance initiatives, if taken in
respect of the ASK apart from those mentioned in Sevottam. Also mention any innovation undertaken to provide novel taxpayer facilities in ASK |
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The particulars of the
nomination form have been duly verified |
Signature of the
Nodal officer |
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Date:
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CCIT
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Pr. CCIT
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Source: http://irsofficersonline.gov.in/Documents/OfficalCommunique/162201550338.pdf
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Award Scheme for recognizing the best performing Aayakar Sewa Kendrashttps://www.staffnews.in/2015/06/award-scheme-for-recognizing-best.htmlPosted by Central Government Employee News & Tools on Monday, 8 June 2015
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