Monitoring of Public Grievances by PM through Pro-Active Governance And Timely Implementation (PRAGATI): Website https://pragati.nic.in

Monitoring of Public Grievances by Hon’ble PM through Pro-Active Governance And Timely Implementation (PRAGATI) regarding.

Text of Principal Secretary to Prime Minister D.O. No.A-50011/5/201 5-ADMN/2015 dated 9th March, 2015:-

D.O.No.A-50011/5/2015-ADMN/2015

Dear Secretary,

After assuming office, the Prime Minister has been quite anxious to design a credible mechanism for redressal of Public Grievances. He is equally keen to see that programmes and projects launched by the Government(s) are monitored properly for timely implementation and desired outcome. In the same spirit and for holistic development of the country, it is also necessary to facilitate from GOI level the projects of the States. Accordingly, with the three objectives of: Grievance Redressal, Programme implementation and Project Monitoring, an IT based redressal and monitoring system has been designed. It will combine Data Management & Analysis, GlS/other locational Application as well as Video-conferencing. The application will be accessible to the relevant and pre-decided stakeholders only.

2. The programme will be known as PRAGATl (Pro-Active Governance And Timely Implementation).

Key features of the application are as follows:

i. PRAGATI will be a three-tier system (PMO, GOl Secretaries & Chief Secretaries of the States);

ii. Prime Minister will hold a monthly programme where he will interact with the GUI Secretaries & Chief Secretaries through Video-conferencing
enabled by data and geo-informatics/visuals;

iii. The first such programme is being planned on the 25th March, 2015 (Wednesday) at 3.30 PM;

iv. Now onwards, it will be held once in every month on Fourth Wednesday at 3.30 PM;

v. Issues to be flagged before the PM will be picked up from the available data base regarding Public Grievances, on-going Programmes and pending Projects;

vi. The system will initially ride on and use the data base of the CPGRAMS, Project Monitoring Group (PMG) and Programme implementation Ministry. Necessary interface is being designed for this purpose;

CBDT instructions on PRAGATI:-

PM’s PERSONAL MONITORING

F No.Dir.(qus.)/Ch.(DT)/39/2010 (VoIII)

Government of India

Ministry of Finance

Department of Revenue

(Central Board of Direct Taxes)

Dated l9th March,2015.

An online system (website https://pragati.nic.in) has been developed by the Prime Minister’s Office for monitoring of grievance redressal, programme implementation, and project monitoring. A copy of D.O. No.A-50011/5/201 5-ADMN/2015 dated 9th March, 2015 in this regard received from Principal Secretary to Prime Minister is enclosed for ready reference.

As per this programme, PRAGATI will be a three-tier system (PMO, GOI Secretaries & Chief Secretaries of the States). Prime Minister will hold a monthly programme where he will interact with the GoI Secretaries & Chief Secretaries through Video-conferencing enabled by data and geo-informatics/ visuals. The first such programme is being planned on the 25th March’2015 (Wednesday) at 3.30 PM and then onwards, it will be held once in every month on Fourth Wednesday at 3.30 PM.

The System will initially ride on and use the data base of CPGRAMS, Project Monitoring Group(PMG) and Programme Implementation Ministry. The issues flagged will be uploaded seven days prior to the PRAGATI day by PM (ie. on third Wednesday of every month). Department of Revenue will have to put their comments and updates about the flagged issues within three days(i.e. by next Monday).For the first interaction on 25th March, 2015 , 10 grievances relating to Income Tax have been identified by PMO, the status of which is to be uploaded by Monday, the 23rd March,2015.Details of these grievances are being communicated separately.

In this connection it may be stated that instructions have been issued by this office on disposal of grievances received through CPGRAMS from time to time. However, keeping in view the review of grievances to be undertaken henceforth by the Hon’ble PM every month, through video conferencing with GOI Secretaries, Chairperson desires that all grievances received through CPGRAMS may be attended to on priority basis for timely disposal. It may be ensured that the website for CPGRAMS is accessed by the officer deputed for this work in your office on daily basis and new grievances received are transferred for necessary action to the concerned authorities on the same day. Moreover, as and when grievances are reported as settled by the concerned authorities the position must be uploaded on the CPGRAMS system immediately for final closure of the grievance by the office of CBDT (qus.). Special efforts are required to be made to dispose of grievances which are pending for more than one year and reasons for delay for disposal (beyond the period of 60 days from the date of receipt) may be invariably ascertained from the offices concerned and remedial measures suggested for guidance of the field officers to expedite disposal.

You faithfully

(Dr.B.K. Sinha)

CIT(C&S) ,CBDT