Book your railway ticket on Railway Enquiry No. 139

Indian Railways Unique Enquiry Number 139

Indian Railways unique Customer Care and Enquiry Number 139 provides a host of information to its customers like PNR status, train arrival/departure timing, accommodation availability, train fare, online ticket booking etc. Customers need to simply dial 139 and after selection of language following prompts are available in the system:

• “Press 1 to know about PNR status of waiting list reserved ticket” 
• “Press 2 for Arrival/Departure of train” 
• “Press 3 for accommodation availability” 
• “Press 4 to know about Fare enquiry” 
• “Press 5 to book your ticket through cash card and getting it delivered through courier or email” 
• “Press 6 to know the status of Mumbai Central Railway Suburban trains” 

The system is so devised that a Customer need not wait will the entire announcement fed in the IVRS is completed. Customer can skip the same by pressing the desired code (viz., can press 1 for PNR status, 2 for Arrival/Departure etc.) after selection of the preferred language. In case of three unsuccessful attempts, the call is automatically transferred to Customer Care Executive for his further assistance. In addition, one can send different SMS formats to 139 to get information on PNR status, train arrival/departure timing, accommodation availability, train fare enquiry and location of running train.

 “139-Rail Sampark”, the national enquiry for Indian Railways has been in operation for around 5 years now.  The services on this number i.e. 139 handles enquiries pertaining to PNR Status, Current Train running position, Accommodation availability and Fare Enquiry.
Apart from voice enquiry on IVRS, the above mentioned services are also available through SMS. Passenger can get the desired information by sending SMS to 139 in the following format.
The details of SMSs services available and the format are as under:

1.      For ticket status Enquiry:

SMS “PNR <10 Digit PNR Number>
For example: PNR 4341568666

2.      For Train Arrival/Departure Enquiry:

SMS “AD <Train number> <STD code of Station>”
 For example: AD 12012 011

3.      For Accommodation  availability:

SMS “SEAT <Train number> <DOJ**ddmmyy> <Station from: STD code> <station to: STD code> <class> <Quota>***
For example SEAT 12561 010712 0542 0571 SL G

4.      Fare enquiry of train:

SMS “FARE <Train number> < DOJ**ddmmyy> <Station from: STD code> <station to: STD code> <class> <Quota>***
For Example: FARE 12561 010712 0542 0571 SL G

5.      Time table of train:

SMS “TIME <train number>
For example: TIME 12561

6.      Spot/  Locate train:

SMS “SPOT <train number> or LOCATE <train number>
For example: SPOT 12561 or LOCATE 12561

7.      Train Name/Number:

SMS “TN <train number> or SMS “TN <train name>
For Example TN 12724 or TN AP EXPRESS

8.   Getting all syntaxes

To get the above all mentioned  syntaxes, SMS HELP or RAIL  to 139
Note: Quota is optional field. For example, please enter G for general, CK for tatkal

          For CLASS field, please enter 1A for First AC, 2A for Second AC, 3A for third AC, SL for Sleeper, CC for AC Chair Car, 2S for Second Sitting        

          The service is also available on USSD for Reliance, Uninor, Docomo and Vodafone Telephone Service Providers.  Just dial *139# to avail the USSD facility for enquiry of PNR, Arrival/Departure etc.

PIB