| National Consumer Helpline Records 12,830 calls in September 2011 |
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The National Consumer Helpline (NCH) received 11,138 calls during September 2011. In addition to these telephonic calls/complaints, 459 complaints were also received through online complaint system on NCH website.
. The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana and Rajasthan.
Break-up of calls in respect of top five States during September 2011 is as under:
The ‘Product’ sector contributed 16% of the total calls/complaints followed by ‘Public Distribution System’, ‘Banking’, ‘LPG’, ‘and ‘Telecom’ registering between 4%-13% complaints.
As per feedback received from 398 callers, 352complaints were resolved under convergence with various companies.
Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues. Complaints can be registered also on the website: www.nationalconsumerhelpline.in.
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