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Modernisation of Post Offices

GOVERNMENT OF INDIA
MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY
LOK SABHA

STARRED QUESTION NO 17

ANSWERED ON   07.07.2014

MODERNISATION OF POST OFFICES

17 . Shri PRATHAP SIMHA

Will the Minister of COMMUNICATIONS AND INFORMATION TECHNOLOGY be pleased to state:-

(a) whether the Government has modernised, computerised and upgraded a number of post offices in the country and if so, the details of the post offices modernised/upgraded during the last three years and the current year, State/ UT-wise;

(b) whether the Government has achieved the targets fixed for modernisation/upgradation of the post offices in the country and if so, the details thereof and if not, the reasons therefor;

(c) the time by which the remaining post offices are likely to be modernised/upgraded/ computerised; and

(d) the steps taken by the Government to expedite the modernisation process of all the post offices in the country?

ANSWER

THE MINISTER OF COMMUNICATIONS AND INFORMATION TECHNOLOGY & LAW AND JUSTICE (SHRI RAVI SHANKAR PRASAD)

(a) to (d) A Statement is laid on the Table of the House.

STATEMENT TO BE LAID ON THE TABLE OF THE LOK SABHA IN RESPECT OF PARTS (a) TO (d) OF LOK SABHA STARRED QUESTION NO. 17 FOR 7TH JULY, 2014 REGARDING “MODERNISATION OF POST OFFICES”

(a) Yes, Madam. Government is upgrading the post offices by modernising and computersing the departmental post offices in a phased manner. The Department has conceived ‘Project Arrow’ in April 2008 for improving ‘Look and Feel’ of the post offices with a focus on infrastructure, branding, IT and human resource and also set-right the core areas under ‘Core Operations’ by improving the quality of service relating to mail delivery, remittances, Savings Bank and office service levels.

All the departmental post offices have also been computerised.

I. Circle-wise details of post offices modernised under ‘Look & Feel’ activities of Project Arrow in the last three years are given below:

Sl. No. Name of the Circle 2011-12 2012-13 2013-14
1. ANDHRA PRADESH 15 48 8
2. ASSAM 05 18 2
3. BIHAR 15 48 2
4. CHHATTISGARH 00 15 2
5. DELHI 05 25 5
6. GUJARAT 15 48 3
7. HARYANA 05 22 2
8. HIMACHAL PRADESH 03 15 2
9. JAMMU& KASHMIR 02 20 5
10. JHARKHAND 02 10 4
11. KARNATAKA 11 49 3
12 KERALA 10 35 2
13. MADHYA PRADESH 07 48 3
14. MAHARASHTRA 20 49 3
15. NORTH EAST 03 64 24
16. ODISHA 08 20 2
17. PUNJAB 00 35 2
18. RAJASTHAN 25 50 3
19. TAMIL NADU 10 49 3
20. UTTAR PRADESH 25 49 3
21. UTTARAKHAND 05 14 5
22. WEST BENGAL 16 49 12
Total 207 780 100

II. The Circle-wise details of computerised post offices during the last three years are as under:

Sl. No. Name of Circle 2011-12 2012-13 2013-14
1. ANDHRA PRADESH 60 0
2. ASSAM 0 0
3. BIHAR 88 46
4. CHHATTISGARH 9 3
5. DELHI 33 3
6. GUJARAT 67 2 Nil#
7. HARYANA 35 1
8. HIMACHAL PRADESH 0 0
9. JAMMU& KASHMIR 34 0
10. JHARKHAND 24 12
11. KARNATAKA 4 0
12 KERALA 70 0
13. MADHYA PRADESH 16 6
14. MAHARASHTRA 138 5
15. NORTH EAST 13 0
16. ODISHA 7 0
17. PUNJAB 3 1
18. RAJASTHAN 47 14
19. TAMIL NADU 63 30
20. UTTAR PRADESH 175 27
21. UTTARAKHAND 9 0
22. WEST BENGAL 59 26
Total 954 176

# All the departmental post offices have been computerized.

(b) The targets under modernisation have been achieved to the extent of availability of Plan funds.

During 11th Plan, 1735 post offices were modernised under Project Arrow against the target of 1759 post offices. The minor shortfall was due to curtailment of Plan funds.

During the 12th Plan, 2,500 post offices are proposed to be modernised under Project Arrow with an outlay of 284.00 crores. During the first two years of the 12th Plan, 880 post offices have been modernised under Project Arrow. Thus, so far, 2615 post offices have been modernised under the 11th and 12th Plan.

(c) & (d) All departmental post offices have been computerized. Modernisation by way of improvement of post office infrastructure and ‘Look & Feel’ is a continuous process dependent on availability of funds.

Source: Lok Sabha Q&A

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