Returning ePPO without having physical PPO booklets – Standard Operating Procedure to be followed by PAOs: CPAO OM

Returning ePPO without having physical PPO booklets – Standard Operating Procedure to be followed by PAOs: CPAO OM dated 13.05.2024

GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
NEW DELHI-110066

CPAO/ITsTech/e-PPO/6 Vol-X(A)/e-7028/2024-25 /23

Dated: 13.05.2024

OFFICE MEMORANDUM

Subject:- Standard Operating Procedure to be followed by PAOs for returning ePPO without having physical PPO booklets

After implementation of the return flow system from CPAO to PAO w.e-f. 20.10.2023, CPAO is receiving requests on a regular basis from PAQs to return e-PPOs (online). CPAO is facing problems in returning these cases due to non-submission of physical PPO booklets by the PAOs. In the absence of physical PPO booklets, pension cases can’t be diarized to take necessary action.

2. To overcome this issue, CPAO has developed a new Return flow system to cater to the requirement. Standard Operating Procedure to be followed by the PAOs for getting back ePPO from CPAO without submitting physical PPO booklets is as under :-

• Action of the part of PAO

1. On detection of erroneous submission of e-PPO, PAO will take the approval of competent authority i.e. CCA/CA/Dy. CA before submitting the request to CPAO in prescribed proforma. (Annexure-A)
2. After taking the approval of competent authority, PAO will send the scanned copy of prescribed proforma duly signed by the competent authority on official mail ID of Sr.AO, R&D, CPAO (email id- aaocpa01990[at]gmail.com) to get back e-PPO submitted erroneously to CPAO.
3. CPAO will intimate the PAO via e-mail after taking required action.

This issues with the approval of the Chief Controller (Pension).

Encl: Annexure-A

(Ajay Chaudhary)
Sr. Accounts Officer (IT & Tech)

ANNEXURE—‘A’

GOVERNMENT OF INDIA
CENTRAL PENSION ACCOUNTING OFFICE
DEPT. OF EXPENDITURE, MINISTRY OF FINANCE

E-PPO return form from CPAO to PAO

(e-PPO return for ly signed by PAO and Approved by CCA/CA/DCA of concerned PAO should be submitted to CPAO to online return of e-PPO where Manual PPO not yet sent to CPAO.)

1. PAO Code *:-
2. PAO Name *:-
3. PPONo *:-
4. Pensioner’s PAN Number* :-
5. e-PPO Sent Date* :-
6. PAO Contact No*:-
7. PAO Official Email ID*:-
8. Reason o Return*:-

Information submitted above is verified and found correct. (All fields are mandatory)